ON SITE WARRANTY AND MAINTENANCE

Overview

In addition to round the clock availability for on-site emergency problem resolution, nfrastructure provides regularly scheduled maintenance services to maximize overall system up-time. Our long history of strong logistics establishes us as a reliable solution to making sure your replacement unit or part and qualified resources arrive as promised, every time.

nfrastructure has built up the experience and pedigree it takes to handle customers’ break-fix activities using warranty or maintenance services. On occasions, these incidents are critical activities, requiring immediate attention, with risk for the customers if not remediated quickly, and sometimes with emotions involved due to a systemic or single unit failure. nfrastructure has developed the systems, organizations, and people to handle these incidents that are generally focused on recovery, both of the incident and the end user involved.

nfrastructure has many warranty certifications, creating an effective implementation of support to meet your timeline. The certifications provide a support structure back to the manufacturers to ensure that the technicians and end users enjoy the full breadth of product knowledge from the product source. The warranty certifications also enable to provide nfrastructure will the full complement of tools and parts to support your end users’ service levels.

Service Detail

nfrastructure helps large enterprises Operate using Service Desk – onsite warranty and maintenance, with focus on the following:

• Maintenance and support contracts
• Effective use of warranty certifications
• Combination of network and security operations, help desk, coordination, and support at one centralized location
• Utilizing tools and skills to add quality to the break-fix incident before a technician is even dispatched
• Level one, two, and three help desk support
• Support-level technicians providing peer-to-peer support
• Remote troubleshooting tools
• Incident tracking, noting repeat issues
• Customized pricing methodology required to meet your business needs.

For More Information

For more information about this service, please call toll-free at (877) 664-3899 ext. 8008 or by e-mail at info@nfrastructure.com.